FAQ’s & Help

SHRINK WRAP ORDERS

How do I place an order for shrink film?
We are an online business and you should place all orders for shrink wrap via our website. Our website displays our entire shrink film product range in detail, including pricesfor shrink wrap, as well as the delivery services that we offer. You can also ask any question about shrink wrap or shrink film through our web site, and we will respond within 24 hours.

How do I know if my order for shrink wrap has been received?
We will send you an email upon receipt of your order, and a second email at the point the shrink wrap is actually despatched. You will be able to monitor the progress of your shrink film orders by clicking on My Account.

Can I place an order for shrink wrap from overseas?
Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in the UK and Northern Ireland (excluding BFPO addresses). VAT will be applicable to such orders.

Do you deliver shrink wrap overseas?
Unfortunately not. We deliver shrink film to mainland UK (excluding BFPO addresses). Please see our Delivery Details page.

How much shrink wrap do I need to order?
There is no minimum order quantity or value. Most of our shrink film is sold individually, although occasionally some are sold in pairs, or given pack quantities.

Can I get better prices for larger quantities of shrink film?
Most of our shrink wrap products have prices that are discounted in accordance with the quantity of shrink film purchased. Whenever you order shrink film online, you will automatically be charged the lowest applicable price in relation to the size of your order.

What if I cannot see exactly what I am looking for?
We urge you to Contact Us directly for any shrink wrap product enquiry, and if you have any technical enquiry that you make use our unique consult the Shrink Dr. S. Freud feature. In both cases we will answer you within 24 hours.

Can I open an account?
Yes - we ask all customers to create an account, by registering their company details. By keeping your details, we can ensure that ordering shrink film in the future is much simpler. When re-visiting the site through you email address and unique password, your details will automatically be presented to you, and you will be able access to your entire purchasing history should you wish. We assure you that all information we receive, remains a matter of absolute confidentiality between you and Shrinkstore only.

PAYMENT & INVOICES

Is it possible to open a credit account?
Unfortunately not - we have a very broad shrink film product range, with immediate availability, at extremely competitive prices. We require payment prior to the despatch of any goods, and this can be done through a wide variety of payment methods, including debit/credit cards, cheque or BACS. If you decide to pay by cheque or BACS, we will automatically present you with a printable pro-forma invoice at the end of the order process.

How do I pay?
We accept all major credit and debit cards. Your card will only be debited after we have checked stocks and despatched your goods. Also, you can choose to pay by cheque, BACS or over the phone. After adding your order to the shopping cart, select "Order Now" and all the available payment options will be displayed.

When do I pay?
We require payment prior to dispatching the goods. For credit or debit card payments, you will be asked to enter your card details as you checkout. Your card will only be debited after we have checked stocks and despatched your goods.

How will I receive an invoice?
As we receive payment for goods prior to dispatch, we will automatically email an "order confirmation" at the end of the ordering process. Once the goods are despatched, we will email an invoice to you.

Can I get a copies of invoices for previous orders?
An invoice will be emailed to you after the goods have been despatched, but if you require a further copy, please let us know through our Contact Us option, and will be happy to email another.

DELIVERY & RETURNS

How much is delivery?
This is determined by the value of your order, and the time scale within which you would like to receive it. You can refer to our Delivery Details page for a full breakdown, although this calculation will be displayed during the order process.

Which delivery service do you use?
We use a combination of couriers, depending on what, and where we are to deliver. We consider it to be of extreme importance to deliver your goods exactly in accordance with the service you have selected, and you can be assured that we use only well established and well proven carrier companies to achieve this.

Can I collect my order?
Whilst we are fully able to supply our materials throughout the UK, we are an online business only, and it is not possible for you to collect from our warehouses.

Can I get a timed delivery?
Yes, this is possible to some degree, but for detailed information, please refer to our Delivery Details page.

What is Shrinkstore's returns policy?
Please refer to this directly on our Returns Policy page.

SECURITY & PRIVACY

Is Shrinkstore secure?
Buying on-line through Shrinkstore is extremely secure, and we have undertaken various measures in order to ensure this. All payment transactions are carried out over an SSL 128-bit encrypted secure connection. We do this using the latest industry standard technology. The padlock symbol (at the bottom of your browser window) confirms this level of encryption. If you click on this, you will see our secure certificate, meaning that your data is visible only to us.

How are my delivery details stored?
When you register online you will be asked to enter your details, in terms of your invoice and delivery addresses. This is to save time when placing future orders, and to offer you the opportunity to rview previous purchases. This information is stored on our secure database, and will not be disclosed any third parties. Please refer to our Privacy Policy for further information..

Does the packaging store keep records of card details?
No. All credit card details are automatically and securely transmitted directly to the bank. Shrinkstore does not hold any credit card or other payment details of our customers.

What is the packaging store’s privacy policy?
Please refer to this directly on our Privacy Policy page.

Can I return items?
If you order the wrong product or change your mind, you can return it to us within 15 days. We ask only that you send the products back to us, at your own cost, unused and undamaged in the original packaging. We will arrange a credit, exchange or refund (subject to our terms and conditions). Please refer to our Returns Policy for page for more information.

What are your terms and conditions?
Please refer to this directly on our Terms and Conditions page.

ABOUT US

Who are we?
For full details about Shrinkstore , please refer to this directly on our About Us page.

Where is Shrinkstore located?
Shrinkstore located in Stanmore, Middlesex, at the southern branch of S Kempner Limited.

Do you have any other branches round the UK?
Whilst we do not have other branches, we hold an unrivalled quantity of stock, and with our extremely efficient carrier network, can despatch goods to anywhere in the UK, at very short notice.